Managing Director
Dr Manoj Tiwari
Dr Manoj Tiwari
Managing Director
A message from the Managing Director
A hospital is judged on the day somebody walks in frightened and without much money in their pocket. Everything else — the equipment, the building, the name on the board — matters only because of what it lets us do on that day.
We built GoodWell around a simple idea: that good care should not be something a family has to be wealthy to reach. That is why our consultations start at four hundred rupees, why the laboratory collects samples at your home without charging for it, and why nobody in our emergency department is ever asked for money before they are treated.
None of that is charity. It is what a hospital in this neighbourhood ought to be. The smallest act of care really can make the biggest difference — we put it on our brochure because we mean it, and because it is the standard we would like to be held to.
Dr Manoj Tiwari
“The smallest act of care can make the biggest difference.”
The line on our brochure, and the one we are happy to be measured against.
What that means in practice
A promise is only worth what it costs to keep
Every item below is something the hospital already does, printed in its own literature. None of it is aspiration.
Consultations from ₹400
A specialist consultation starts at four hundred rupees. The price is published so nobody has to ask, and nobody is quoted something different at the counter.
Treated before you pay
Emergency stabilising care is never withheld pending payment, a deposit or a police clearance. Billing follows care, not the other way round.
We come to the house
Free home sample collection and home consultation, for patients who are elderly, immobile or simply cannot afford to lose a day’s wages travelling.
Medicines made cheaper
A 20% discount on laboratory investigations and 15% on medicines, delivered to the door at no charge.
Free clinic every Sunday
A free physician consultation every Sunday, for anyone who needs to see a doctor and cannot pay to do it.
Open at every hour
Emergency, casualty, pharmacy, laboratory and ambulance run 24 hours. Illness does not keep office hours and neither do we.
How he expects the hospital to behave
Dr Tiwari's instruction to the hospital is an unglamorous one: explain things properly, quote the price before you start, and never let a family find out what something costs from the bill.
It shows up in small places. Consultation fees sit on the doctor's profile page rather than behind a phone call. Health check packages list every test they contain. The tariff is displayed at reception because the law says it must be — and published on this website because there is no good reason not to.
It shows up in larger ones too. Nobody arriving at the emergency department is asked for a deposit before they are stabilised. That is the law, and it is also the thing most often quietly ignored; here it is not.
He is equally direct about the limits. This hospital publishes no success rates, no cure rates and no claim to be the best at anything, because those numbers mean nothing without the case mix behind them and a hospital website is not where that comparison can honestly be made. What it will tell you is who is treating you, what it will cost, and what the alternatives are.