Patient rights and responsibilities

• To know the name and qualifications of the doctor treating you.
• To have your condition, the proposed treatment and the alternatives explained in language you understand, in a language you speak.
• To be told the expected cost before treatment begins, and to be told before anything is done that changes it.
• To see the hospital's tariff, which is published on our tariff page and displayed at reception.

• To give or refuse consent to any treatment, procedure or test, having been told what it involves and what the risks are.
• To withdraw consent at any point before a procedure begins.
• To refuse treatment, and to be told what refusing is likely to mean — without being pressured.
• To have consent taken from a parent or guardian where the patient is a minor, or from an authorised person where the patient cannot consent.

To ask for a second opinion, from within this hospital or outside it, and to be given your records to take with you. Asking is normal and expected. No one here will treat it as a criticism, and your care will not be affected by it.

• To be examined in privacy, and to have a chaperone present if you want one.
• To have your records kept confidential and shared only with those involved in your care, or where the law requires disclosure.
• To not be photographed or recorded without your explicit consent.
• To be treated without discrimination on grounds of religion, caste, sex, gender identity, sexual orientation, language, disability, HIV status or ability to pay.

• To receive a copy of your case papers, investigation reports and discharge summary.
• To receive an itemised bill.
• To have records provided within the timeframes set by the applicable medical records regulations.

Request them from medical records at the hospital, or through Your data rights.

To receive emergency medical care without being asked for an advance payment, a police clearance or a referral first. Stabilising treatment comes before paperwork. This applies in every one of our emergency departments, at every hour.

To complain without it affecting your care, to know who is handling it, and to be given a reply within the published timeframe. The route is on our grievance redressal page.

These are not conditions of care. They are what helps us treat you well.

• Tell us your history accurately — including medicines, allergies, alternative remedies and any treatment elsewhere. Leaving something out because it feels embarrassing is the most common cause of avoidable harm.
• Follow the treatment plan you have agreed to, and tell us if you are not able to.
• Treat our staff and other patients with courtesy. We do not tolerate abuse of our staff, and we will act on it.
• Respect the privacy of other patients. Do not photograph or record in clinical areas.
• Keep to appointment times, and cancel if you cannot attend so the slot goes to someone else.
• Settle bills as agreed, and tell us early if you are having difficulty.
• Observe visiting hours and the limits on the number of attendants, which exist for infection control.